Frequently Asked Questions
Everything you need to know about insurance in Kenya and working with Solvantis.
An insurance broker is an independent licensed professional who represents you, the client, not the insurer. We compare quotes, negotiate premiums and advocate for you at claim time.
Yes. Solvantis Insurance is licensed by the Insurance Regulatory Authority (IRA) of Kenya.
You can request a free quote through our contact form, by calling +254 104 403 392, or via WhatsApp. We respond within one business day.
No. Our advisory service is free — we are remunerated by insurers when you take out cover.
We work with 25+ leading insurers in Kenya including Jubilee, Britam, APA, CIC, AAR, Old Mutual, Madison, Heritage, Sanlam and more.
Motor, medical, life, business, travel, marine cargo, aviation, precious metals, property, liability, cyber, professional indemnity and engineering insurance.
Most personal policies are issued within 24 hours of completed documentation. Corporate cover may take longer depending on complexity.
It covers your own vehicle against accidents, theft, fire and third-party liability, unlike third-party which only covers damage to others.
Yes. We insure all types of private and commercial vehicles regardless of age, subject to insurer terms.
Typically inpatient, outpatient, maternity, dental, optical, chronic conditions and emergency evacuation — actual benefits depend on the plan you select.
Yes, most insurers allow dependents including parents, subject to age limits and premium loadings.
Term life covers you for a specific period, while whole life provides lifelong cover and often includes a savings component.
Yes. We design tailored group life, medical and personal accident schemes for organizations of all sizes.
It compensates your business for lost income during periods when operations are halted due to an insured event like fire or flood.
If your business interacts with the public, yes — it protects you against third-party bodily injury or property damage claims.
Cover for professionals (consultants, engineers, doctors, lawyers, etc.) against claims of negligence, errors or omissions in their services.
Yes. Our cyber policies include data breach response, ransomware, business email compromise and third-party liability.
Yes. We specialize in gold bullion, gold nuggets, diamonds, gemstones, silver, platinum, jewellery, vault storage and secure transportation.
Schengen-compliant travel insurance with medical emergencies, trip cancellation, lost baggage, delayed flights and emergency evacuation.
They protect cargo in transit (sea, road or air) against theft, damage and transit risks. We offer both single-shipment and open cover facilities.
Aircraft hull, aviation liability, charter operators, airport operators and pilot & crew cover.
Notify Solvantis immediately, submit the required documents, cooperate with the insurer's assessor, and we handle the rest until settlement.
Most straightforward claims are settled within 14–30 days after documentation is complete. Complex claims may take longer.
Typically your policy, ID, completed claim form, police abstract (where applicable), receipts, invoices and evidence such as photos.
Yes, many insurers allow monthly or quarterly premium payment plans, subject to terms.
We send renewal reminders in advance. You can renew by email, phone or WhatsApp — payment can be by bank transfer or M-Pesa.
Yes. We offer nationwide coverage across all 47 counties in Kenya.
We handle all data in line with the Kenya Data Protection Act, 2019. See our Privacy Policy for full details.
We advocate strongly for our clients and can escalate disputes to the insurer's senior team, IRA, or the Insurance Tribunal if required.
Just share your current policy document. We'll review it, benchmark it against the market and manage the switch at renewal.