Claims Assistance
We stand with you when it matters most — end-to-end claim support.
How it works
A simple, transparent claims process
01
Report Incident
Notify us immediately by phone, email or via the form below.
02
Submit Documents
Provide policy details, ID, incident report and supporting evidence.
03
Assessment
Insurer assessor reviews the claim and confirms coverage.
04
Settlement
Approved claim is settled directly to you or the service provider.
Required documents
What you'll need to file a claim
- Copy of the insurance policy / certificate
- Copy of ID or passport
- Duly completed claim form
- Police abstract (for motor / theft claims)
- Medical reports and invoices (for medical claims)
- Photos of damage or loss where applicable
- Repair estimates or supplier quotations
- Any correspondence with third parties
Emergency Assistance
For urgent incidents, call our 24/7 claims hotline. We will guide you through immediate steps to secure safety and evidence.
+254 104 403 392Claims inquiry
Submit your claim online
Need help with a claim right now?
Our claims team responds within one business hour on weekdays.
Email Claims Desk